Support Center
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Need assistance? Our support team is ready to help with any questions about the Longo Training App.
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Frequently Asked Questions
How do I reset my password?
On the login screen, tap "Forgot Password?" and enter your email address. You'll receive a link to reset your password within a few minutes.
My progress isn't showing. What should I do?
Pull down to refresh the page, or try closing and reopening the app. Your progress is saved automatically, but it may take a moment to sync. If the issue persists, contact support.
Can I use the app offline?
Some features work offline using cached data, but completing quizzes and syncing progress requires an internet connection. An offline indicator will appear when you're not connected.
How do I enable Face ID / Touch ID login?
Go to Profile → Settings and enable the biometric login option. You'll need to sign in with your password first, then biometric login will be available for future sessions.
How do I delete my account?
Go to Profile → Settings and scroll to the bottom to find the "Delete Account" option. This will permanently remove your account and all associated data.
I'm not receiving push notifications.
Make sure notifications are enabled in your device's Settings for the Longo Training App. Also check that you haven't disabled notifications within the app settings.